Shelly L Broeckx Resume
Updated October 2011

Customer Service Representative

Hardworking ~ Diverse ~ Team Player ~ Patient ~ Organized

Highlights of Qualifications
  • Dedicated and self-motivated with a positive can do attitude and a strong work ethic

  • Over 15 years experience providing quality customer service in the business and non-profit industries

  • Demonstrated ability to build rapport with people at all levels quickly and with ease

  • Competent in Lotus Notes, MS Word and Outlook; familiar with MS Excel

  • Effective communication, interpersonal and problem solving skills

  • Confident operating multi-line switchboard and general office equipment

  • Excellent team player with ability to foster a positive and collaborative environment

Relevant Work Experience
    Receptionist ~ Clerk 2007 ~ 2009
    Golden Crossing Constructors, Langley, BC

  • Greeted visitors and assisted guests, suppliers and contractors

  • Operated 25 line switchboard and forwarded messages to appropriate departments

  • Received and distributed mail and courier packages

  • Documented and managed a large volume of outgoing correspondence and prepared courier packages, local and international

  • Maintained the company directory, office supplies and front office kitchen supplies

  • Booked meeting room for various departments as required

  • Provided support to departments as required

    Co-Development Housing Project Assistant
    UBC Properties Trust, Vancouver, BC 2004 ~ 2005

  • Maintained database and documents regarding clients, contractors and co-developers

  • Communicated with clients from diverse ethnic backgrounds tp provide information or assist with concerns

  • Assisted Co-development team as required

    Member Service Supervisor
    Yellowknife Direct Charge Co-op, Yellowknife NT, 2003 ~ 2004
  • Explained Co-op membership policy to customers

  • Processed membership registrations and payments

  • Implemented and streamlined and effective equipment rental procedure

    Administrative Assistant
    Sears Canada Outlet store, Calgary, AB 2001 ~ 2003
  • Managed customer concerns, inquiries and returns in a timely manner

  • Maintained and promoted exceptional "customer first" service and public relations

  • Filed current and archived documents including customers'' accounts, cash receipts and cash register tapes

  • Performed cash register reconciliations and check discrepancies

  • Operated a multi-line switchboard and made promotional sales announcements

  • Assisted safety officer with coordinating and presenting (NAOSH) safety project

    Life Focus Foundation, Calgary, AB 1999 - 2004
  • Assisted founder in developing an HRDC funded youth program

  • Conducted information research and surveys for youth and maintained research information and submitted to HRDC

  • Conducted surveys regarding youth employment in the transportation industry

  • Provided and managed temporary housing services for youth employees
    General Manager Assistant
    Brahma Lumper Services, Calgary, AB 1999 - 2002
  • Communicated with clients, developed job opportunities and promoted company values

  • Set up new office administration procedures and reviewed timesheets for accuracy

Educational Background
  • Hotel Resort Management, Selkirk College 1991
Community Involvement

    Simpson Manner Assisted Living 2011 ~ Present
  • Provide a fun activity for women by applying Fingernail Art

    Friend of the Parks, Surrey BC 2007 ~2009
  • Walk Parks and monitor for damage and report to volunteer coordinator

  • Removal of invasive species, bag and dispose in specified manner

  • General clean up of debris: paths, creeks, picnic areas

  • Provided options, referrals to various resources and community agencies
    Victim Services, Yellowknife NT 2003 ~ 2004
  • Successfully completed 40 hours of training

  • Able to assist victims of crime and abuse through assistance and referrals

  • Connected people with services and resources when in crisis

  • Provided options, referrals to various resources and community agencies

Go to Employer Certificates and Letters

References available upon request go to contact